Awful. Truly an awful conclusion. He didn't sound like he was particularly convinced of what he was saying. Guys like Mark have said this same crap often enough that they just can't muster genuine enthusiasm, so they read it and fake it... and he's a terrible actor to try to fake it.
I'm trying to remember the spelling of his last name. Neumair, something like that. They didn't introduce him as gilead instructor, so evidently they've promoted him to brown-nose GB2.0 as his full-time job. I was privy to some of the gilead graduation stuff and for his parts that involved relating experiences of the students, he seemed to be pretty good at making something out of nothing. And they really had to scrape the bottom of the barrel with some of these 'experiences'. A gilead student talks to someone twice that's not particularly interested, and the story gets retold during the graduation that they're studying and making 'excellent progress'. Sometimes the students have even acted out the experiences that other local publishers had, not something that they themselves ever did. He never impressed me much, although he seemed to be plenty impressed with himself. He knew the JW stuff well enough, but never seemed to have an original thought. A company man with a "more of the same" attitude.